An Impromptu Meeting With A TechWomen Delegation

Not to long ago I was at the Cisco Executive Briefing Center (EBC) presenting to a customer with a c...

Mar 6th | Cisco Blog » Collaboration

Project Squared: You Asked, We Listened

When we launched Project Squared in November of 2014, one of the things that was really important to...

Mar 2nd | Cisco Blog » Collaboration

The Steely Dan Contact Center: When “Do It Again” Isn’t a Hit

In 1973, the group Steely Dan burst onto the music scene with two hits from their first album “Can...

Feb 24th | Cisco Blog » Collaboration

Prove Your Collaboration Expertise with Cisco Certifications

The way we work – and where we work – has changed immensely in the past decade alone. That trans...

Feb 17th | Cisco Blog » Collaboration

Simplifying Midsize Collaboration Deployments

In my last post I talked about the impact that low-effort experiences can have on customer satisfact...

Feb 11th | Cisco Blog » Collaboration

Back to the Future in 2015: Marty McFly’s Contact Center

In the 1989 movie Back to the Future II , Michael J. Fox’s character Marty McFly travels to the ye...

Feb 9th | Cisco Blog » Collaboration

4 Ways Video Conferencing Makes a Difference

Video conferencing can provide business benefits no matter the industry. Retailers and financial ins...

Jan 28th | Cisco Blog » Collaboration

“Who Can it Be Now?” is No Longer a Legitimate Question in the Call Center

In 1982, the Australian group Men at Work reached the #1 spot on the Billboard music charts with a s...

Jan 27th | Cisco Blog » Collaboration

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